Shipping policy

Shipping Policy

At Pure Martins, we work to ensure every order is properly prepared, checked, and packaged before it leaves our facility. Below you’ll find information about processing, delivery estimates, tracking, and possible shipping delays.

Processing Your Order

Please allow approximately 3–5 business days for your order to be prepared before shipment. Business days do not include weekends or public holidays.

Processing may take additional time during busy shopping periods, holidays, or promotional events due to increased order volume.

When your package leaves our facility, a shipping confirmation with tracking details will be sent to the email address associated with your order.

Estimated Shipping Time

The following timeframes are estimates for transit after the order has been dispatched:

United States

13–20 business days

Canada

15–22 business days

Europe

15–22 business days

Australia & New Zealand

15–25 business days

Other International Destinations

18–30 business days

Delivery dates cannot be guaranteed. Actual transit times may be affected by the destination, customs procedures, local postal networks, weather, carrier volume, and other circumstances outside of our direct control.

Tracking Your Shipment

A tracking number will be provided by email after your package has been dispatched.

In some cases, the tracking page may not display movement immediately. Please allow approximately 3–7 business days for tracking information to begin updating while the shipment moves through the logistics network and receives its first carrier scans.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

Possible Delivery Delays

Although we make every effort to keep orders moving within the estimated timeframe, occasional delays can occur.

Factors that may affect delivery include:

Customs processing or inspections
Severe weather or natural events
Increased seasonal shipping volume
National or local holidays
Transportation disruptions
Delays within the carrier's network

If your shipment is significantly delayed beyond the expected timeframe, please contact us so our support team can review the available tracking information.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your address carefully before completing checkout. If you notice an error shortly after ordering, contact us as soon as possible at cs@puremartins.store.

Once an order has entered fulfillment or has been shipped, we cannot guarantee that an address can be changed.

Pure Martins cannot be held responsible for unsuccessful deliveries resulting from incorrect or incomplete shipping information submitted by the customer.

Packages Marked as Delivered

If tracking indicates that your shipment was Delivered but you cannot locate the package, please contact us within 48 hours of the recorded delivery.

We may ask you to check the delivery area, household members, neighbors, or other locations where the carrier may have safely left the package.

When necessary, we will assist with the available information so that the shipment can be investigated with the carrier.